Terms of Service

These Terms of Service ("Terms") apply to RepairFlow ("the Service"), including the RepairFlow website, the RepairFlow mobile app, and RepairFlow Web at app.repairflow.app. By creating an account, signing in, or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

RepairFlow is a business tool for repair shops. You must be at least 18 years old and use RepairFlow for your business, not for personal or household purposes. If you use RepairFlow for a shop or business, you confirm that you are authorized to use the Service for that business.

RepairFlow is operated by Vaseem Khan, a sole proprietor based in Faridabad, Haryana, India. In these Terms, "RepairFlow", "we", and "us" mean that operator. You can contact us at [email protected].

RepairFlow is repair shop management software for tracking customers, repair tickets, inventory, device purchases and sales, POS sales, invoices, receipts, staff access, and shop settings across web and mobile.

Features, limits, imports, reports, and parity between web and mobile may change as we improve reliability and workflow coverage.

Shops may use RepairFlow to record payments they collect from their own customers using their own payment methods. RepairFlow does not process, hold, route, or settle those shop-customer funds.

• Provide accurate account, shop, staff, customer, inventory, tax, and transaction information.
• Keep login credentials secure and tell us if you suspect unauthorized access.
• Invite only appropriate staff and remove their access when they leave the business.
• Use RepairFlow only for lawful business operations and customer-service workflows.
• Keep any legal, tax, accounting, warranty, or compliance records your business is required to keep.

The shop owner is responsible for the actions of the staff they invite to the shop.

You keep ownership of the business and customer data you enter into RepairFlow. You give RepairFlow permission to process that data only as needed to provide, secure, support, and improve the Service.

You are responsible for having a lawful basis to collect and process your customers' information, including names, phone numbers, device identifiers, issue descriptions, photos, repair notes, invoices, and receipts.

We keep your shop data while your account exists, including after a trial or subscription ends, so you can return to it. You can ask us to export or delete it at any time. We run automated backups, but you are responsible for keeping any additional copies your business needs.

• Do not try to access another shop's data or bypass role-based access controls.
• Do not upload malware, illegal content, or content you do not have the right to process.
• Do not use RepairFlow to send spam, abusive messages, or unlawful customer communications.
• Do not reverse engineer, overload, resell, or misuse the Service.

We work to keep RepairFlow reliable, but we do not guarantee uninterrupted availability or that every workflow will match between the web and mobile apps at all times. Scheduled maintenance may briefly interrupt the Service.

Shops are responsible for reviewing generated documents, totals, tax presentation, warranty terms, and exported records before relying on them for business, tax, or legal purposes.

Web Pro is a monthly subscription. It renews automatically at the start of each monthly billing period, and the payment method on file is charged for each period until the subscription is canceled. Standard monthly prices are USD 39, GBP 39, EUR 39, and INR 999 where those currencies are available. Paddle Checkout shows the final currency, localized amount, applicable tax, and invoice.

Paddle is the Merchant of Record for RepairFlow Web subscriptions. Paddle provides the checkout, payment processing, tax handling, receipts and invoices, and payment-method management under its own terms. RepairFlow uses Paddle's subscription state to decide Web Pro access. Because Paddle is the seller, charges appear on card and bank statements under Paddle's name (for example PADDLE.NET) rather than RepairFlow.

The first 150 shops to subscribe to Web Pro receive a founder discount on the standard monthly price (for example USD 29 instead of USD 39) for their first 24 monthly billing periods. The standard monthly price applies after period 24. Paddle Checkout shows whether your shop gets the founder price before you pay.

Once a founder place is awarded, it is permanently used, including after cancellation or refund. Canceling ends the founder price. If a shop rejoins later, it pays the standard price and does not recover unused founder periods. If an existing subscription is recovered before cancellation, its remaining founder periods continue.

We may change subscription prices. We will email the shop owner at least 30 days before a new price applies to an existing subscription, and the new price applies from the first billing period that starts after that notice. If you do not accept the new price, you can cancel before it applies. The end of a founder discount after period 24 is part of the founder offer and is not a price change.

When a Web free trial, earlier beta access, or a Web Pro subscription ends without an active paid plan, RepairFlow Web access stops for the shop and its staff. Shop data is not deleted, the mobile app keeps working under its own plan, and the owner can choose Web Pro at any time to restore Web access.

The earlier mobile founder program is closed to new members. Accounts that joined it keep the benefits already granted to them. It is separate from the Web Pro founder price described above.

RepairFlow owns the RepairFlow name and branding, the application source code, user interface designs, and documentation. You own your business data, customer information, generated reports, and shop configurations.

You can stop using RepairFlow at any time and ask us to delete your account, either in the mobile app or through our account deletion page. We may suspend or close an account, or limit its access, if it breaks these Terms, misuses the Service, puts other shops or the Service at risk, or if the law requires it. Where practical, we will tell the shop owner first and give them a chance to fix the problem or export their data.

If we decide to discontinue the Service, we will give at least 60 days' notice.

RepairFlow is provided "as is" and "as available". To the extent the law allows, we do not give warranties that the Service will be uninterrupted, error-free, or fit for a particular purpose.

To the extent the law allows, RepairFlow is not liable for indirect or consequential losses, including lost profits, lost revenue, lost data, or business interruption. Our total liability for any claim relating to RepairFlow is limited to the subscription fees paid for your shop in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

These Terms are governed by the laws of India. The courts at Faridabad, Haryana have jurisdiction over any dispute relating to these Terms or RepairFlow, unless the law gives you the right to bring a claim elsewhere. Please contact support first so we can try to resolve the issue informally.

We may update these Terms as RepairFlow changes. For material changes, we will email shop owners at least 14 days before the changes apply. Updates will also appear on this page.

For support, data export help, account deletion, or questions about these Terms:

Some requests may require identity or shop-owner verification before we can act.