Terms of Service

Agreement to Terms

By accessing and using RepairFlow CRM ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

Description of Service

RepairFlow CRM is a comprehensive mobile application designed for repair shop management, providing tools for:

• Customer relationship management
• Repair job tracking and management
• Invoice generation and billing
• Business analytics and reporting
• Inventory management
• Customer communication tools

User Accounts

Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to create an account
• One account per business entity

Account Responsibilities

• Maintain confidentiality of login credentials
• Notify us immediately of unauthorized access
• Ensure all information entered is accurate and current
• Comply with all applicable laws and regulations

Acceptable Use

Permitted Use

• Use the Service for legitimate business purposes
• Manage your repair shop operations
• Store and process customer data lawfully
• Generate reports and analytics for business insights

Prohibited Use

• Use the Service for illegal activities
• Attempt to gain unauthorized access to other accounts
• Distribute malware or harmful content
• Reverse engineer or modify the Service
• Violate any applicable laws or regulations

Data and Privacy

Your Data

• You retain ownership of your business and customer data
• You are responsible for the accuracy of data entered
• You must comply with applicable data protection laws
• You grant us license to process data to provide the Service

Data Backup

• We provide automated backup services
• You are responsible for maintaining additional backups
• We are not liable for data loss due to user error
• Data recovery services may be available for a fee

Data Rights and Deletion

• You have the right to access and export your data
• You may request account deletion at any time
• Account deletion includes a 30-day grace period
• Data export tools are provided free of charge
• We comply with GDPR, CCPA, and applicable data protection laws

Founder Program

Eligibility

• Limited to first 500 users
• Special benefits and lifetime discounts
• Early access to new features
• Priority customer support

Benefits

• 50% lifetime discount on premium features
• Founder badge and recognition
• Exclusive founder program communications
• Early beta access to new features

Service Availability

Uptime

• We strive for 99.9% uptime
• Scheduled maintenance will be announced in advance
• Service interruptions may occur for updates or maintenance

Technical Support

• Email support available during business hours
• In-app support system for quick assistance
• Documentation and tutorials available
• Priority support for founder program members

Intellectual Property

Our Rights

• RepairFlow CRM trademark and branding
• Application source code and algorithms
• User interface designs and layouts
• Documentation and support materials

Your Rights

• Your business data and customer information
• Your generated reports and analytics
• Your business processes and methodologies
• Your customizations and configurations

Fees and Payment

Subscription Plans

• Free tier with basic features
• Premium plans with advanced functionality
• Founder program members receive special pricing
• Prices subject to change with 30-day notice

Payment Terms

• Monthly or annual billing cycles
• Payment due upon subscription renewal
• Late payment may result in service suspension
• Refunds available according to our refund policy

Limitation of Liability

Service Limitations

• The Service is provided "as is" without warranties
• We do not guarantee uninterrupted service
• We are not liable for indirect or consequential damages
• Our total liability is limited to the amount paid for the Service

Business Operations

• You are responsible for your business decisions
• We do not provide business or legal advice
• We are not liable for business losses or damages
• You should maintain appropriate business insurance

Termination

By You

• You may terminate your account at any time through the app
• Self-service account deletion with security verification
• 30-day grace period before permanent deletion
• Data export available before and during grace period
• Account recovery possible during grace period
• Subscription fees are non-refundable
• Founder program benefits are forfeited upon permanent termination

By Us

• We may terminate accounts for Terms violations
• We may discontinue the Service with 60-day notice
• We may suspend accounts for non-payment
• We may terminate accounts for illegal activities

Dispute Resolution

Informal Resolution

• Contact us first to resolve disputes informally
• We will work in good faith to resolve issues
• Most disputes can be resolved through communication

Legal Process

• Disputes will be resolved through binding arbitration
• Arbitration will be conducted in India
• Class action lawsuits are waived
• Small claims court remains available

Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes through the app or via email. Your continued use of the Service after changes indicates acceptance of the updated Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Entire Agreement

These Terms constitute the entire agreement between you and RepairFlow CRM regarding the use of the Service and supersede all prior agreements and understandings.

By using RepairFlow CRM, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.