Privacy Policy

Last Updated: April 2026

Introduction

RepairFlow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application RepairFlow (the "Service").

Information We Collect

Personal Information

  • Account Information: Name, email address, phone number, shop name
  • Profile Information: Business details, founder program status, preferences
  • Authentication Data: Secure login credentials, session tokens

Customer Data

  • Customer Information: Names, phone numbers, email addresses, physical addresses
  • Device Information: Device models, IMEI numbers, issue descriptions
  • Service Records: Repair history, service dates, costs, warranty information

Business Data

  • Financial Information: Revenue data, repair costs, invoice details
  • Analytics Data: App usage patterns, feature utilization, performance metrics
  • Inventory Data: Parts information, stock levels, supplier details

Technical Information

  • Device Data: Device type, operating system, unique device identifiers
  • Usage Data: App interactions, feature usage, crash reports
  • Location Data: General location for service area determination (if permitted)

Device Permissions

We request specific permissions to provide you with the full functionality of the Service. You can manage these permissions in your device settings at any time.

  • Camera: Required to take photos of devices for repair records and to scan QR/barcodes.
  • Storage / Photos: Required to upload existing photos of devices and to save generated invoices (PDFs) to your device.
  • Contacts: Optional. Requested only if you choose to import customer details from your device contacts.
  • Notifications: Required to send you important updates about your account, subscription, and app features.
  • Internet: Required to sync your data with our secure cloud servers.

How We Use Your Information

Service Provision

  • Manage your repair shop operations
  • Track customer repairs and service history
  • Generate invoices and reports
  • Facilitate customer communication

Business Intelligence

  • Analyze repair trends and business performance
  • Provide insights and recommendations
  • Improve service efficiency and customer satisfaction

Communication

  • Send service updates and notifications
  • Provide customer support
  • Share important app updates and features

Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent fraud
  • Protect rights and safety of users

Third-Party Services

We use trusted third-party services to operate our app. Each service has its own privacy policy.

Firebase Services (Google)

  • Authentication: Secure user login and account management
  • Firestore: Cloud database for data storage and synchronization
  • Analytics: App usage tracking and performance monitoring
  • Cloud Storage: Secure file storage and backup
  • Firebase Privacy Policy

Cloudinary

  • Image Storage: Repair photos and documentation
  • Image Processing: Automatic optimization and compression
  • CDN Delivery: Fast image loading and display
  • Cloudinary Privacy Policy

RevenueCat

WhatsApp Integration (Future Update)

  • Status: This feature is currently in development and not yet active.
  • Purpose: Will allow for direct customer communication and automated status updates.
  • Privacy: When enabled, messages will be sent through the WhatsApp Business API.

Data Security

Encryption

  • HTTPS encryption
  • Database encryption at rest
  • Secure auth policies

Access Controls

  • Multi-factor auth support
  • Role-based permissions
  • Regular security audits

Data Backup

  • Automated daily backups
  • Redundant cloud storage
  • Integrity verification

Your Rights

Access and Portability

  • Request access to your personal data
  • Download your data in standard formats
  • Transfer data to other services

Correction and Deletion

  • Update or correct your information
  • Request deletion of your account and data (Right to be Forgotten)
  • Opt-out of marketing communications
  • Cancel scheduled deletion during 30-day grace period

Data Control

  • Manage privacy settings
  • Control data sharing preferences
  • Withdraw consent for optional data processing

Founder Program

Special Benefits Data

  • Founder status and membership number
  • Trial period and benefit tracking
  • Special feature access logs
  • Lifetime discount calculations

Enhanced Support

  • Priority customer support
  • Early access to new features
  • Exclusive founder program communications

Account Deletion Rights

Right to be Forgotten

Under GDPR Article 17 and similar data protection laws, you have the right to request deletion of your personal data. We provide comprehensive account deletion functionality.

Deletion Process

  • Self-Service Deletion via App
  • Password verification required
  • Data Export available
  • 30-day recovery grace period

What Gets Deleted

  • Profile & account data
  • Repair records & job history
  • Customer info & contacts
  • Invoices & financial records
  • Uploaded photos & documents

Recovery Period

Account is deactivated for 30 days before permanent deletion. You can restore full data during this grace period. After 30 days, data is permanently unrecoverable.

Legal Retention

Some data may be retained in anonymized form for:

  • Aggregated business analytics (no identifiers)
  • Required financial records (anonymized)
  • Security audit logs (encrypted)

Data Retention

Active Accounts

  • Data retained while account active
  • Regular optimization cleanup
  • Auto-removal of expired temp data

Deleted Accounts

  • 30-day grace period
  • Permanent deletion after grace period
  • 90-day backup retention (recovery only)

Children's Privacy

RepairFlow is not intended for individuals under 18. We do not knowingly collect personal info from children.

International Data Transfers

Your info may be processed in countries other than your residence. We ensure appropriate safeguards for these transfers.

Changes to This Policy

We may update this policy. Significant changes will be notified via app or email. Continued use implies acceptance.

Contact Information

For privacy-related questions or concerns:

Email: [email protected]

Address: RepairFlow Privacy Team

Phone: +91 70114 64140

Governing Law

This Policy is governed by the laws of India.

RepairFlow © 2026 - All Rights Reserved